Terms of Service

1. About Wright Garden

Wright Garden is operated by Harry Wright as a sole trader. Wright Garden provides garden maintenance, landscaping, grounds maintenance and related property services.

2. Services

Wright Garden may provide a broad range of garden, landscaping and related property-maintenance services. The specific services to be provided will be described in the relevant quotation, booking or other agreement with the customer.

Services may include, depending on the quotation, garden maintenance, lawn care, hedge trimming, pruning, planting, clearance, pressure washing, soft landscaping and other related work.

Wright Garden may decline work where it reasonably considers that the work is unsafe, unsuitable, outside its capabilities, or requires specialist equipment, qualifications or authorisation that it does not have.

3. Quotations and acceptance

Quotations may be provided by email, through the Wright Garden website, in writing, or by another method agreed with the customer.

A quotation will normally identify the proposed work, pricing basis, applicable rates, estimated or authorised time, materials and any other important terms relevant to the work.

A contract is formed when the customer accepts the quotation in the manner specified by Wright Garden. Acceptance may be recorded electronically, by email, in writing, or by another agreed method.

Where a quotation is accepted electronically, Wright Garden will provide confirmation of the agreed contract and applicable terms.

Unless expressly stated otherwise, a quotation is based on the information available when it is prepared and does not constitute a guarantee that particular work will be completed within a particular period.

4. Pricing and types of work

Time-based services

Time-based services are charged according to the time spent carrying out the agreed work at the hourly rate stated in the quotation.

Time-based bookings have a minimum charge of 1.5 hours, unless the quotation expressly states otherwise.

An estimated duration is an estimate only. Unless expressly agreed otherwise, the customer is paying for the agreed time and services rather than guaranteeing completion of a particular task within that time.

Fixed-price services

Where Wright Garden agrees to carry out work for a fixed price, the applicable price relates to the specific scope of work described in the quotation.

A fixed-price quotation does not automatically include additional work, unforeseen work or work outside the agreed scope.

Additional work

Where services are charged on a time basis, the customer may request additional work during a visit. Wright Garden may undertake that work where reasonably able to do so and where it falls within the services Wright Garden provides.

Additional work will be charged at the applicable rate. Where additional work would require more time than the customer has authorised, Wright Garden will obtain the customer's agreement before continuing beyond the authorised time.

5. Working time and travel

For time-based services, the chargeable period will generally begin when Wright Garden arrives at the property and is ready to commence the agreed work, and will end when the work is completed or the agreed time allocation has been used.

Ordinary breaks taken by Wright Garden will not be charged as working time.

Travel to and from the property is not ordinarily included in the hourly charge. Where a property requires substantial travel outside Wright Garden's normal service area, any applicable travel charge will be identified in the quotation before the work is undertaken where reasonably practicable.

6. Payment

Unless otherwise stated in the quotation, payment is due when the agreed work period has been completed and before Wright Garden leaves the property.

Where additional work is authorised during a visit, the additional time and agreed expenses will form part of the amount due for that visit.

Wright Garden may require payment in advance or a deposit for particular services where this is stated in the quotation.

If payment is not made when due, Wright Garden may decline to undertake further work until any outstanding amount has been paid.

7. Materials and expenses

Where materials, products or other expenses are required or requested for the agreed services, Wright Garden will discuss the relevant costs with the customer before purchasing or incurring them where reasonably practicable.

Materials supplied by Wright Garden may include plants, seeds, compost, fertilisers and other products appropriate to the agreed work.

The customer is responsible for the cost of materials and expenses that have been agreed as part of the work.

Customer-supplied products

Customers may provide materials or products for use in the agreed work. Wright Garden may decline to use any customer-supplied product where it reasonably considers it unsafe, unsuitable, damaged, incorrectly labelled, expired, inappropriate for the intended use or otherwise unsuitable for the work.

Where Wright Garden uses a customer-supplied product at the customer's request, the customer is responsible for providing accurate information about the product and its intended use.

8. Access to the property

The customer must provide Wright Garden with reasonable and safe access to the areas where agreed work is to be carried out at the agreed time.

The customer must inform Wright Garden of any known access restrictions, hazards or circumstances that could affect the work.

Wright Garden will generally provide its own tools, equipment and transport required for the agreed work. Where particular equipment, facilities or utilities are required from the customer, this will be agreed in advance.

9. Appointments

Wright Garden will make reasonable efforts to attend appointments at the agreed time and values punctuality. Appointment times may occasionally be affected by circumstances outside reasonable control, including traffic, weather, delays at previous appointments, emergencies or equipment issues.

Where a significant delay is reasonably foreseeable, Wright Garden will make reasonable efforts to contact the customer as soon as practicable.

Wright Garden may contact a customer to offer an earlier appointment where an earlier time becomes available. An earlier appointment will only take place with the customer's agreement.

10. Customer unavailable

The customer should be available to provide access at the agreed appointment time.

If nobody is available when Wright Garden arrives, Wright Garden will normally wait for up to 15 minutes and attempt to contact the customer.

If the customer cannot be reached after that time, Wright Garden may leave the property and the appointment may need to be rearranged.

Any charge arising from a missed appointment or wasted journey will depend on the circumstances and, where applicable, will be communicated to the customer before being charged.

11. Weather and working conditions

Garden and outdoor work can be affected by weather and ground conditions.

Wright Garden may postpone or rearrange work where weather or other conditions make the agreed work unsuitable or unsafe.

Wright Garden may also stop work if conditions become unsafe during a visit.

12. Safety and hazardous conditions

Wright Garden may suspend or stop work where it reasonably considers that conditions present a significant risk to people, property or equipment.

This may include hazardous materials, dangerous animals, unstable structures, exposed services, contaminated materials or unsafe ground conditions.

Where appropriate, Wright Garden will notify the customer and may require the relevant hazard to be addressed by the customer or a suitably qualified specialist before work resumes.

Wright Garden will not be required to undertake work that it reasonably considers unsafe or outside the scope of its capabilities.

13. Animals and pets

Customers must ensure that pets, livestock and other animals are safely secured and kept away from areas where Wright Garden is working.

This is intended to protect the animals, the customer, Wright Garden and its equipment.

Wright Garden may pause or stop work where an animal presents a safety risk or interferes with the agreed services.

14. Garden waste

Unless otherwise agreed, Wright Garden may place suitable garden waste in the customer's available green-waste or waste facilities where reasonably practicable.

Where agreed as part of the service, Wright Garden may collect, transport and arrange disposal or recycling of garden waste. Any applicable waste-management, collection or disposal charges will be identified in the quotation or otherwise agreed with the customer.

Wright Garden will handle and dispose of waste in accordance with applicable legal requirements.

15. Trees, plants and vegetation

Wright Garden may undertake ordinary garden-scale work involving hedges, shrubs and small trees where the work is within the nature and capabilities of the service offered.

Wright Garden does not undertake tree climbing, chainsaw work, tree felling or other specialist arboricultural operations unless expressly stated otherwise.

Wright Garden may decline work where the size, condition, location or circumstances of a tree or other vegetation make the work unsuitable or unsafe for the equipment and methods available.

Customers must inform Wright Garden of any known Tree Preservation Orders, conservation-area restrictions, planning conditions or other restrictions affecting trees or vegetation at the property.

Where required, appropriate permission or consent must be obtained before work begins. Wright Garden will not knowingly carry out work that it understands to be prohibited by law where the necessary permission has not been obtained.

Plants, trees, hedges, lawns and other living material are subject to environmental, biological and seasonal factors. Unless expressly agreed otherwise, Wright Garden does not guarantee their survival, growth, recovery or particular appearance following work.

16. Property, boundaries and ownership

The customer is responsible for ensuring that they have authority to request work at the property and should inform Wright Garden of any known boundary, ownership or access issues that may affect the requested work.

Where Wright Garden becomes aware of a genuine uncertainty or dispute concerning ownership, boundaries or permission to carry out the work, it may pause the relevant work until the matter has been clarified.

17. People carrying out the work

Services will normally be carried out by Harry Wright. Wright Garden may also be assisted by Harry Wright's wife where appropriate.

No other subcontractor will be used unless agreed with the customer.

18. Photography

Wright Garden may take photographs of areas relevant to the agreed work where reasonably necessary to assess, document or carry out the services.

Photographs taken for operational purposes will be handled in accordance with the Privacy Policy.

Wright Garden will not publish or use photographs of a customer's property for advertising, social media, portfolio or other promotional purposes without the customer's separate, explicit consent.

Refusing permission for promotional photographs will not affect the provision of the services.

19. Plant treatments and products

Where Wright Garden provides treatments involving plant protection products or other regulated products, such services will be subject to applicable legal, regulatory, training and product requirements.

Wright Garden will only undertake such work where it is appropriately authorised, trained and equipped to do so.

Customers must provide accurate information about relevant plants, animals, watercourses, restrictions and other circumstances that may affect the safe and lawful application of a treatment.

20. Standard of care and liability

Wright Garden will carry out agreed services with reasonable care and skill.

Wright Garden will not be responsible for loss or damage arising from circumstances that were not reasonably foreseeable or identifiable when the work was agreed, information or instructions supplied by the customer that were inaccurate or incomplete, pre-existing conditions, undisclosed hazards, or matters outside Wright Garden's reasonable control.

Where work involves plants, trees, lawns or other living material, Wright Garden does not guarantee survival, recovery, growth or a particular result unless expressly agreed otherwise.

Wright Garden may rely on information provided by the customer concerning the property, including information concerning boundaries, underground services, restrictions, hazards and permissions.

Nothing in these Terms excludes or restricts any liability or statutory right that cannot lawfully be excluded or restricted.

21. Cancellation and consumer rights

Where applicable, consumers have statutory rights to cancel contracts for services, including rights arising under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

Where a customer requests that services begin before the expiry of an applicable cancellation period, Wright Garden may be entitled to charge for services supplied up to the point at which the customer cancels, in accordance with applicable law.

Where an applicable service has been fully performed following the customer's valid request for early performance and the required acknowledgement, the customer's statutory right to cancel may end.

Further information about any applicable cancellation rights and how to exercise them will be provided with the relevant quotation or booking.

22. Problems and complaints

Wright Garden aims to provide services to a high standard. If you have a concern about the services provided, please contact us as soon as reasonably possible so that we have an opportunity to understand the issue and, where appropriate, put it right.

You can contact us using the contact details provided in your quotation or booking confirmation.

We will consider complaints reasonably and in good faith and will work with the customer to identify an appropriate resolution where a genuine problem has occurred.

Your statutory consumer rights are not affected by these Terms.

23. Circumstances outside our reasonable control

Wright Garden will not be responsible for delay or failure to perform services where this results from circumstances outside its reasonable control.

Such circumstances may include severe weather, extreme ground conditions, traffic incidents, equipment failure, emergency situations, restrictions imposed by authorities, or other circumstances that could not reasonably have been prevented.

Where reasonably practicable, Wright Garden will contact the customer and seek to rearrange affected work.

24. Privacy

Personal information provided to Wright Garden is handled in accordance with our Privacy Policy.

The Privacy Policy explains how information may be collected, used, stored and retained in connection with quotations, services, website usage and customer communications.

25. Changes to these Terms

Wright Garden may update these Terms from time to time, including where necessary to reflect changes to the business, services, technology or applicable law.

The version of these Terms in effect when a contract is formed will normally apply to that contract, unless a change is required by law or otherwise agreed with the customer.

26. Governing law

These Terms and any contract between you and Wright Garden are governed by the law of England and Wales.

Any disputes will be subject to the jurisdiction of the courts of England and Wales, subject to any mandatory rights a consumer may have to bring proceedings in another court or jurisdiction.

Your statutory consumer rights are not affected by these Terms.